This Shipping Policy describes the details about how we ship the goods you purchase from retail.koppert.ca (the “Site”).
IMPORTANT: LIVE SHIPMENTS!
Most of our products contain living organisms and Koppert Canada Limited follows specific procedures to guarantee their safe transportation from our door to yours. All Koppert products are guaranteed to arrive at your location alive; however, to ensure this, it is important that you are available to receive your order upon delivery.
Customers will receive a tracking number once their order has shipped so they can monitor when their delivery will occur.
Koppert Canada Limited cannot be held liable for live shipments left unattended at your address of delivery.
Order Handling and Shipping Times
All orders received before Wednesday (3:00 pm EST) are processed on Friday and shipped the following week. Orders are not shipped or delivered on weekends or holidays.
All shipments are made by air or ground courier, depending on where you live, the time it may take for your products to reach you may vary.
Shipping Method
- All shipments to Ontario, BC & Quebec are made by ground courier for next day delivery where possible.
- Shipments to other provinces are made by air courier for next day delivery where possible.
- We do not ship to P.O. Boxes under any circumstances.
- We do not ship to international locations.
Local Delivery
When opting for Local delivery (if available in your area), orders received by Wednesday at 3 PM (EST) will be scheduled for delivery the following Tuesday or Wednesday, between 4 PM and 10 PM.
If you won't be available during the delivery timeframe, please do not select Local delivery.
Shipping Costs
All prices are shown in Canadian dollars (CAD). Product prices listed do not include shipping. Unless otherwise stated, additional courier fees apply to all orders. Shipping costs will be calculated and processed during checkout; you will see the shipping total before you complete your purchase.
Shipments to ON, QC & BC
For orders under $150 CAD a courier fee (flat rate) of $25 CAD will be applied. For orders $150 - $999 a courier fee (flat rate) of $50 CAD will be applied.
Orders over $1,000 CAD ship free.
Shipments to AB, SK, MB, NB, NL, NS & PE
AB: For orders under $150 CAD a courier fee (flat rate) of $25 CAD will be applied. For orders $150 - $999 a courier fee (flat rate) of $55 CAD will be applied.
Orders over $1,000 CAD ship free.
SK, MB, NB, NL, NS & PE: For orders under $150 CAD a courier fee (flat rate) of $40 CAD will be applied. For orders $150 - $999 a courier fee (flat rate) of $95 CAD will be applied. Orders over $1,000 CAD ship free.
Shipments to Territories (NT, NU, YT)
For orders under $1,000.00 CAD: An air fee (flat rate) of $150.00 CAD will be applied.
Orders over $1,000.00 CAD ship free.