Shipping Policy

 

This Shipping Policy describes the details about how we ship the goods you purchase from retail.koppert.ca (the “Site”).

 

IMPORTANT: LIVE SHIPMENTS!

Most of our products contain living organisms and Koppert Canada Limited follows specific procedures to guarantee their safe transportation from our door to yours. All Koppert products are guaranteed to arrive at your location alive; however, to ensure this, it is important that you are available to receive your order upon delivery.

Customers will receive a tracking number once their order has shipped so they can monitor when their delivery will occur.

Koppert Canada Limited cannot be held liable for live shipments left unattended at your address of delivery.


Order Handling and Shipping Times

All orders received before Thursday (12:00 pm EST) are processed on Friday and shipped the following Monday. Orders are not shipped or delivered on weekends or holidays.

All shipments are made by air or ground courier next day delivery where possible. Depending on where you live, the time it may take for your products to reach you may vary.

 

Shipping Method 

  • All shipments to Ontario & Quebec are made by ground courier for next day delivery where possible.
  • Shipments to other provinces are made by air courier for next day delivery where possible.
  • We do not ship to P.O. Boxes under any circumstances.
  • We do not ship to international locations.

 

Shipping Costs

All prices are shown in Canadian dollars (CAD). Product prices listed do not include shipping. Unless otherwise stated, additional courier fees apply to all orders. Shipping costs will be calculated and processed during checkout; you will see the shipping total before you complete your purchase.

Shipments to ON, QC & BC

For orders under $50 CAD: A courier fee (flat rate) of $25.00 CAD will be applied.
For orders under $1,000.00 CAD: A courier fee (flat rate) of $50.00 CAD will be applied.
Orders over $1,000.00 CAD ship free.

Shipments to AB, SK, MB, NB, NL, NS & PE

For orders under $50 CAD: An air courier fee (flat rate) of $30.00 CAD will be applied.
For orders under $1,000.00 CAD: An air fee (flat rate) of $95.00 CAD will be applied.
Orders over $1,000.00 CAD ship free.

Shipments to Territories (NT, NU, YT)

For orders under $1,000.00 CAD: An air fee (flat rate) of $150.00 CAD will be applied.
Orders over $1,000.00 CAD ship free.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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