During the checkout process, the following information is required to place an order:
- Item number or product name and the quantity required
- Recipient name
- Contact information (email address & telephone number)
- Complete billing and shipping addresses. Please ensure that someone will be present to receive the order at the shipping address listed, as the beneficial insects must be used or stored immediately according to their specific needs. We cannot deliver to PO boxes.
- Payment information (we accept MasterCard, Visa, Google Pay and Shop Pay).
You will receive an acknowledgement from Koppert Canada when your order is received advising you of the expected shipping date. If you do not receive a confirmation from the web shop within 24 hours of placing your order, please contact us to confirm your order status.